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Frequently Asked Questions

Basics

Visit our About page to find out more about what kinds of events we run, and how you can join them using your device of choice.

The live chat allows you to participate in Student Hub Live events, by engaging with fellow students and putting questions to guests via our in-studio hotdesk during studio broadcasts — and your tutor during study skills workshops.

Once you’ve joined an event, the chat box will be visible to you. Type your question or comment in the field below the chatbox and press ‘enter’.

When someone submits a new comment, the box will automatically scroll to show you the latest message. To pause the scrolling select the pin icon located at the top of the chat box. To restart automatic scrolling, deselect the pin.

Note: Please be mindful about how much personal information you share with fellow students through the chat and do not disclose anything that you do not want in the public domain, such as your email or phone number.

Widgets like the live chat allow you to interact with other attendees. We invite you to put questions, thoughts and comments to our guests via our in-studio hotdesk during studio broadcasts — and your tutor during study skills workshops.

You can also email us at studenthub@open.ac.uk and connect with us on Twitter @StudentHubLive

Studio broadcasts

To join our studio broadcasts while they’re happening, click the ‘sign in’ button on our website homepage and enter your OUCU (Open University Computer Username). A red ‘watch live event’ button will then appear when the event is live. Click this button to join the event.

The events should run on any modern web browser, including Internet Explorer 11, Chrome, Firefox or Safari. You don’t need to download any special software to join the events on PC or laptop.

To view the live broadcasts on your smartphone or tablet, download the Livestream app from the Google Play Store or the Apple App Store.

No. Event schedules are posted ahead of time in the listings on our website homepage, and you’re free to duck in and out to join the sessions of interest to you or participate when you are available.

Study skills workshops

Firstly, don’t forget to book your spot! Space on our study skills workshops is limited, so — even though the events are free to attend — it’s important to reserve your place.

To join a workshop, click the ‘sign in’ button on our website, and enter your OUCU. A red ‘watch live event’ button will then appear when the event is live. Click this button to join the workshop.

The events should run on any modern web browser, including Internet Explorer 11, Chrome, Firefox or Safari. You don’t need to download any special software to join the events on PC or laptop.

Please note: these are structured workshops and it is advisable to log in ahead of the start time. The room opens 15 minutes before events begin.

Click this link, scroll down to click on ‘SHL online room’, then scroll down and ‘join room’. You may need to sign in with your OUCU and password if you haven’t already.

The online room opens 15 minutes prior to a scheduled session start.

No. Unless you turn on your microphone — when you are invited to do so — no one can see or hear you.

At the end of most workshops, there is an optional opportunity to apply the learnings in small groups. Microphones are enabled for you to use in these discussions (or you can type) and this part of the workshop is not recorded.

The Adobe Connect rooms we use to hold study skills workshops are the same as those used to hold standard OU tutorials.

If you haven’t used a tutorial room before, you can try one out here.

Connect with us

Being on our mailing list is the best way to stay connected with what we’re doing. Subscribe now to receive event information, along with highlights from previous events that may be useful.

You can also keep an eye on our website homepage to find out about upcoming events and our Event catch-ups to view those you might have missed.

We tweet about our events and other interesting and exciting things happening at The Open University. Follow us @StudentHubLive.

Follow us on Eventbrite to receive automatic invites to our study skills workshops.

Subscribe here to watch previous events and be the first to know when we publish new video content.

We’re keen to hear how SHL has impacted you and improved your study experience. Email or tweet us a quote or short video — or a picture of your study space (including your study buddies and/or cake supply!)

Posting on social media is another effective way of letting other students know how much you love what we do. Don’t forget to tag us, and the Open University.

Please note, we share SHL broadcasts and resources both within and outside of the OU e.g. on social media and would love to share your feedback with your consent.

Technical questions

It is possible to adjust your screen settings, including layout, screen size and widgets. Most web browsers will let you expand or reduce the size of any page by holding the ‘ctrl’ key and pressing the ‘+’ or ‘-’ key.

To return to the original page size, press the ‘ctrl’ and ‘0’ (zero) keys simultaneously. You can also use screen magnifiers, colour contrasts and screen readers.

Once you’ve joined an event through the ‘watch live event’ button on our website, you’ll see a ‘change the layout’ button in the bottom right corner of the page. Pressing the button will switch between two layout options. Hovering over a button will display a tool tip.

To view an event in full-screen select the ‘full-screen’ button that appears in the bottom right corner of the video. To exit full-screen, press the escape (‘esc’) key.

To resize the slides, download and save them to your desktop, then open with any pdf reading programme and use the +/- or % settings to adjust to the size that works for you. You should be able to pinch and zoom if viewing on a smartphone or tablet.

If you’re having problems with the livestream, refreshing the page (by hitting the reload button, pressing F5, or closing and re-opening the page) will usually resolve them. Restarting or switching the internet browser you are using is also a common fix for most issues

This is most likely to do with your internet connection, but it can be helpful to close any other applications you have running and minimise other uses of broadband. Leaving and re-entering the online room may also help.

If you would prefer not to view the chatbox, hide it by increasing the size of the video feed during studio broadcasts or the teaching slides during study skills workshops.

Test your settings using the audio set-up wizard in the meeting tab. In privacy, you can test your audio and sound levels. You can increase and decrease the volume also.

No. Many devices have an in-built speaker and microphone that are perfectly adequate. As long as you can hear and type you can fully engage in events.

Other

Can’t attend a studio broadcast when it’s live? Watch the catch-up recording whenever you like via our Event catch-ups page or our YouTube channel.

Study skills workshop recordings and slides can also be accessed via the view previous recordings tab in the SHL online room.

All catch-ups are usually available the day after an event has taken place.

You’re welcome to join our events at any point, but they are structured and begin on time. If you arrive very late to study skills workshops you may struggle to keep up or find the content useful.

Places at our study skills workshops are free but limited and your ticket secures your access. You don’t need to present a ticket to attend the workshops, it is simply a way to ensure that we don’t overbook. If you can’t attend, please cancel your ticket so that it can be reallocated. 

We’re unable to cancel tickets on your behalf as you will have booked them using a personal Eventbrite account.

To cancel a ticket in Eventbrite:

  • Click on your ticket
  • Click ‘cancel order’
  • Click ‘yes, cancel this order’
to access the live events
Visit the events page or our YouTube channel to view all previous events.

View upcoming events

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