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Frequently Asked Questions

Using Student Hub Live for the first time

The live chat is a feature of the ‘Watch and engage’ option. The live chat room allows you to use text chat to talk with others, and put your thoughts, questions and comments to the people in the studio.

As with other chat tools, type your message in the text box below the chat box and press the ‘enter’ key to send your message.

When messages are added, the chat box will automatically scroll to show you the latest message. To pause the scrolling select the ‘pin’ button above the chat box, select the ‘pin’ button again to restart automatic scrolling.

 

We’ve got a fantastic live chat feature which means you can chat with other people watching and put your questions, thoughts and comments to the studio through our social media desk. You can email us at studenthub@open.ac.uk and connect with us on Twitter using the hashtag #studenthublive17.

There will also be opportunities for you to come to the live studio and present a short segment about anything that interests you. If you send us your email via the ‘Count me in’ button on the home page we’ll keep you updated.

We’d also love for you to send in a video about your OU journey, something you find really interesting and want to share, or just about anything you think we should hear about! Find out more on the video page.

Just click the ‘Watch Now’ or ‘Watch and engage’ button when the event is live. (When you click ‘Watch and engage’ you will be directed to a landing page where you will need to log in using your Open University Computer Username.)

The conference website should run on any modern web browser such as Internet Explorer 11, Chrome, Firefox or Safari. There is no need to download any special software, just click on the red ‘Watch Now’ button.

If you'd like to view the live video on your phone or tablet, you can find the Livestream app on the Google Play Store or the Apple App Store

You'll need an Open University Computer Username (OUCU) to access the collaborative features on the Student Hub Live website. If you haven't received your OUCU or are unsure what it is, click on the following link https://www.open.ac.uk/account/createaccount and follow the on screen instructions to create an OU account. Then enter your account details when instructed on the Student Hub Live website.

The Student Hub Live is an online, interactive event taking place on September 30th and October 1st 2015. The audience participate entirely online through the various interactive tools such as chat and voting buttons. There is a varied programme with something to suit everyone, and you can dip in and out as much as you wish. The best way to understand the conference is to watch the short video that explains it all.

You'll need an Open University Computer Username (OUCU) to access the collaborative features on the Student Hub Live website. If you haven't received your OUCU or are unsure what it is, click on the following link https://www.open.ac.uk/account/createaccount and follow the on screen instructions to create an OU account. Then enter your account details when instructed on the Student Hub Live website.

 

Events

When there is a live event on you'll be able to click through to it using the 'Watch live event' link which appears on the top right of the page when a live event is running, as shown in the image below.

Yes, you are free to come in and out to watch anything that interests you.

The catch up will be made available a day after the event has finished.

There’s lots of exciting events, including our popular quiz that you can play along with at home, Q&A sessions, chat shows and much more. You can find out about everything that goes on from our programme page.

Many people studying at a distance tell us that they value the opportunity to connect with other students. It’s also important that our academic community connect with our students, and The Student Hub Live provides an opportunity to enable this connection.

The Student Hub Live conference is open to everyone – anyone can access the event and everyone is welcome – but it’s put on specifically to welcome new starters to the University.  So, please attend if you are new, or come along to share your experience and welcome others if you’re a current student. If you are not studying with the OU but are interested in what we are doing you are also very welcome!

Technical questions

There are lots of options to adjust the screen settings including layout, screen size and widgets. Most web browsers will let you expand or reduce the size of any page by holding the ‘ctrl’ key and pressing the ‘+’ or ‘-’ key; to return to the original page size hold down the ‘ctrl’ key and press the ‘0’ (zero) key. You can also use screen magnifiers, colour contrasts and screen readers.

If you are using the ‘Watch and engage’ site there is a ‘change the layout’ button in the bottom right hand corner of the page, pressing the button will switch between two layout options. Hovering over a button will display a tool tip.

To view the video full screen select the ‘Full screen’ button that appears in the bottom right hand corner of the video; to return to the standard layout on a computer press the escape (‘esc’) key. 

If you’re having problems with the video; usually refreshing the page (hitting the reload button, pressing F5, or closing the page and opening it again) will sort out the problem.

If you’re having persistent problems you can email us for help at studenthub@open.ac.uk. We want to make sure you can join the event and we will try to help resolve problems that may be preventing you from taking part.

You can watch via your computer, laptop, games console, internet enabled TV, smartphone and tablet using a web browser. Most devices will have the appropriate software installed to watch the conference.

Other

We’ve done a number of conferences and we’ve got lots of different things planned for the future. To keep up to date send us your email address through the ‘Count me in’ button. 

We’d love to hear what you think. You can let us know while you’re watching through the live chat, via email (studenthub@open.ac.uk) and through the feedback survey.

to access the live events
For details about watching events live click here. To view all previous events visit the events page.

See the calendar for dates of events below.

August 2017

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To keep up to date with the latest exciting events at the student hub live you can sign-in and subscribe to receive newsletters.
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