Technical questions

Attendees pod is required for all rooms to allow hosts to be able to manage session.

Every session includes guidance on how to enlarge the slides to maximum. Unfortunately if any pod is maximised it overlays all other pods. We suggest either ignoring chat or putting something over that part of the screen e.g. a post it note.

It is possible to adjust your screen settings, including layout, screen size and widgets. Most web browsers will let you expand or reduce the size of any page by holding the ‘ctrl’ key and pressing the ‘+’ or ‘-’ key.

To return to the original page size, press the ‘ctrl’ and ‘0’ (zero) keys simultaneously. You can also use screen magnifiers, colour contrasts and screen readers.

If you’re having problems with the livestream, refreshing the page (by hitting the reload button, pressing F5, or closing and re-opening the page) will usually resolve them. Restarting or switching the internet browser you are using is also a common fix for most issues

This is most likely to do with your internet connection, but it can be helpful to close any other applications you have running and minimise other uses of broadband. Leaving and re-entering the online room may also help.

If you would prefer not to view the chatbox, hide it by increasing the size of the video feed during studio broadcasts or the teaching slides during study skills workshops.

Test your settings using the audio set-up wizard in the meeting tab. In privacy, you can test your audio and sound levels. You can increase and decrease the volume also.

No. Many devices have an in-built speaker and microphone that are perfectly adequate. As long as you can hear and type you can fully engage in events.